John V. Saeman

2019 John Saeman

Medallion Enterprises, LLC

After graduating from Loras College, Saeman served in the United States marine Corps. He then moved to Los Angeles, where he worked in a training program with United airlines, and later, as a sales executive with A.M. Corp. He was introduced to the world of telecommunications when he took a sales position with Subscription Television, a joint venture between the Reuben H. Donnelley Corporation and Dun and Bradstreet.

In 1965, he moved to Denver and began his association with Bill Daniels. In 1972, he was named President, and in 1974, vice-chairman and CEO of all Daniels companies. In 1988, John and Carol Saeman founded Medallion Enterprises, LLC, and investment and management company located in Denver.

In February 2000, John was the founding president of the Colorado chapter of "Legatus," Latin for "ambassador." Created by Tom Monaghan, founder of Domino's Pizza, the group offers top-level Catholic business leaders the opportunity to gather in prayer and fellowship with their peers. This, in turn, enables them to meet the ethical and moral challenges they face in the marketplace. Since being established, the local chapter has seen remarkable growth and has fostered a deeper understanding of the importance of faith among its members. John and Carol, now joined by their children and their spouses, fund the needs of many religious, nonprofit and community organizations through the Saeman Family Foundation. John and Carol have taken leadership roles in charitable efforts too numerous to list. Notable efforts include: Leading the fundraising effort to build Samaritan House, which provides shelter, food, and medical and job services to homeless individuals and families; Through the Seeds of Hope Charitable Trust, they support tuition assistance for low-income parents seeking to give their children the benefit of a Catholic education; Through the Life Education Fund and other pro-life efforts, they provide alternatives to women in crisis pregnancies seeking to keep their babies; John was founding chairman of the Catholic Foundation, which solicits, receives, invests, and shepherds funds to benefit the people and communities of the Archdiocese of Denver, which spans the northern half of Colorado and includes nearly a half-million Catholics; and as Chairman of the development committee of the Papal Foundation, John helps support Pope John Paul II in his charitable and educational efforts in some of the world's poorest nations.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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