
"It’s really great to come to an event that’s completely focused on customer care and customer experience, because that’s what really sets us apart in the industry."
- Katherine Gessner
President, MCTV

“It’s always nice to find out what other folks are doing in the industry, how they’re maximizing their customer care experience, and we really enjoy the camaraderie of learning what other people are doing on a face to face basis.”
- John Gibbs
SVP, Sales & Business Services, Vyve Broadband

“What I find most valuable about coming to these C5 meetings and this group and all that we collaborate on, is you’re able to gain – I think – in-depth understanding of different parts of the [cable] business.”
- Cory Limbert
VP, Customer Experience, MIDCO

"I love the information that we get from the research sessions – we learn about what we all are doing around the world, and it’s very helpful…"
- Maureen Moore
Chief Customer Experience Officer, GCI

“There’s an amazing international exposure – Latin America, Europe, Canada, the North American footprint, even China… C5 is a great place to have a conversation.”
- Andrés Piderit
VP, Customer Service, Planning & Delivery, Rogers Communications

“I’m able to impart to [the NCTA] the progress that’s being made in this area, the challenges that we still have, and the great opportunity for this great industry to turn the customer experience upside down and make it a true user-friendly industry and opportunity.”
- Rob Stoddard
SVP, Industry & Association Affairs, NCTA

“It has been great to be part of C5. We learn a lot from each other; we learn a lot from the experience of cable companies from around the world.”
- Simón Tadeo
Customer Experience Director, Telecom Argentina

“One of the most unique things about C5 is that it’s within industry, and we share best practices very openly, very realistically – and we also challenge one another’s.”
- Graham Tutton
VP, NPS Operations, Comcast

“Being a small cable operator, it’s fantastic to be around the large guys and the small guys and see that they face the same kinds of problems and challenges that we do.”
- Diane Quennoz
SVP, Marketing & Customer Experience, Vyve Broadband