Trygve E. Myhren

Tryg Myhren

Myhren Media, Inc.

Present positions: Founded in 1988, Myhren Media invests in and advises media and communications companies. Myhren is also general partner, Saguaro Cable; director, The Providence Journal Company; director, Continental Cablevision, Inc.; director, Advanced Marketing Services (ADMS); director, Peapod, Ltd.; director, Citizens Bank; director CableLabs; director, Rhode Island Hospital; director, Lifespan Corp.; national trustee, the National Jewish Hospital; member, board of directors, The National Cable Television Center and Museum. Previously: President, The Providence Journal Company and CEO, King Holdings (1990-96); chairman and CEO, American Television and Communications Corporation (ATC) the cable television subsidiary of Time Warner Cable (1981-88); various positions at ATC, including president, executive vice president, senior vice president and vice president of marketing and programming (1975-81); director, Turner Broadcasting Systems; director of Time, Inc. boards, including Home Box Office, Temple-Eastex and Time Magazine Group; member, Time Inc. Operating Committee; member, FCC Advisory Committee on High Definition TV; director, Colorado Baseball Commission; co-founder and director; Colorado Business Committee for the Arts; member, Colorado Forum. Professional Associations: Director, executive committee member, NCTA (1981-); Chairman, NCTA (1986- 87); co-founder and president (1978-79), C-TAM, the industry's marketing and programming organization.

Professional Accomplishments: Recipient of the industry's premier achievement award, the Distinguished Vanguard Leadership Award (1988); recipient of the Grand TAM award (1985); and One of a Kind Award (1994), C-TAM. During his tenure with The Providence Journal Company, the company's revenues tripled, the value of stock quadrupled and its 800,000 cable television subscribers were merged into Continental Cablevision, Inc. At ATC, he led an initial public offering in 1986 after a decade in which the company's sales increased from $50 million to $1.5 billion. Myhren was also appointed by Colorado Governor Roy Romer to assemble the Colorado Rockies ownership group. Education: B.A., political science and philosophy, Dartmouth; M.B.A., Amos Tuck Graduate School at Dartmouth; Naval Officer with the U.S. Pacific Fleet.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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