Cable Center Announces 2021 Intrapreneurship Academy Classes

Leading professional development program prepares workforce for new normal; Four IA classes slated for 2021

July 21, 2020

DENVER – The Cable Center has announced that its flagship program, Intrapreneurship Academy, will have four classes taking place in 2021. Currently taught one hundred percent virtually, IA enables and empowers rising industry leaders to “Innovate from Anywhere” through interactive remote learning.

As one of the industry’s leading professional development programs, IA’s 8-week course teaches participants how to apply the process of innovation while advancing a real-world project within their companies. With IA’s virtual classes at full capacity for the remainder of 2020, The Cable Center has responded to the growing need for intrapreneurs and innovative leaders in our industry.

“Now, more than ever, our industry needs intrapreneurs to keep their organizations thriving through these challenging times,” said Janice Silver, VP of programs and marketing. “We are pleased to offer four IA classes next year to accommodate demand for the program.”

“We believe intrapreneurship is key to ensuring the evolving industry stays agile and innovative,” said Jana Henthorn, president and CEO of The Cable Center. “The Cable Center is proud to provide the industry with programs and resources to enhance its continued growth and success.”

To learn more about IA, visit or contact Janice Silver at

About The Cable Center

The Cable Center is an educational nonprofit organization serving the broadband, media, and telecommunications industry. We tell the story of the cable industry, highlighting for the global community the significant contributions made to technology, society, and culture. With our focus on intrapreneurship, we connect people and ideas to advance innovation. Based in Denver, Colorado, The Cable Center is the home of the Cable Hall of Fame, recognizing individuals for their outstanding contributions to the industry’s progress; and the Barco Library, the world’s largest collection of cable-related information and resources. Visit for more information.


For more information, contact:
Geneva Rodriguez, Syndeo Institute
Email: | Office: 720.502.7533

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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