C5 Spring 2024 Conference
May 21 & 22, 2024
Philadelphia, Pennsylvania
We are looking forward to reconnecting with everyone in Philadelphia! Below you will find hotel and conference information. We are still building the content and agenda, so please check back for updates.
Conference Venue
Comcast Technology Center
1800 Arch St
Philadelphia, PA 19103
A big thank you to Eric Burton and Comcast for hosting us!
Hotel
The Logan Philadelphia
One Logan Square
Philadelphia, PA 19103
Booking Link: https://group.curiocollection.com/avyvba
- Please book your hotel before Friday, April 19
- When booking online, you will be automatically enrolled in Hilton Honors unless you uncheck the box which is located just beneath where you provide your payment information.
- If you prefer to book your room directly with the hotel, you may call (215) 963-1500. Our room block is under Syndeo Institute.
Located one block from the Comcast Technology Center, The Logan brings to life the best local experiences in the heart of Philadelphia, one of the country’s most historic and vibrant cities. Through locally curated works of art and contemporary design, the hotel has created an authentic Philadelphian experience that allows you to connect with the city without ever leaving the hotel!
Agenda
Please check back regularly for updates to our schedule.
Monday, May 20, 2024
6:00—7:00 PM
Welcome Happy Hour
The Logan Hotel
Tuesday, May 21, 2024
8:30 AM
Group Departure to Comcast
Hotel Lobby
*To expedite the security process, Comcast has asked that the group arrive together. If you are not staying at The Logan, please meet the group in the hotel lobby so you may walk over together.
8:45 AM—5:00 PM
Conference, Day 1
Comcast Technology Center
(breakfast, lunch, and snacks will be provided)
5:30—6:00 PM
Cocktails
The Grange room at The Logan Hotel
6:00—8:30 PM
Group Dinner
The Grange room at The Logan Hotel
Wednesday, May 22, 2024
8:30 AM
Group Departure to Comcast
Hotel Lobby
*To expedite the security process, Comcast has asked that the group arrive together. If you are not staying at The Logan, please meet the group in the hotel lobby so you may walk over together.
8:45 AM—4:30 PM
Conference, Day 2
Comcast Technology Center
(breakfast, lunch, and snacks will be provided)
9:00—10:00 AM
Fireside Chat
Eric Burton and Tom Karinshak, President, Customer Experience Strategy and Operations at Comcast
3:00—4:00 PM
AI Panel
Moderator: Rick Rioboli
Panelists: Allison Wagner, Shri Nandan, and Jim Cahill
4:00—4:30 PM
Final thoughts/wrap-up
Conference Agenda Items
- Mission statement update – part of developing the scorecard process
- Partner Vendor update
- Spotlights (formerly egg-timers) to be scattered throughout the two days
- Two fireside chats – Tom Karinshak, President of CX Strategy and Operation, Comcast, and either Comcast CTO Rick Rioboli or Comcast CIO Mike Crisafulli.
- Association updates – CableLabs, CTAM, and NCTA
- CX-specific break-out discussion sessions – GenAI use cases pertaining to Care, Field Ops, and Growth.
- Possible Inspirational Keynote: Niamani Knight, S.T.R.E.A.M. Founder and NextGen Advocate
Syndeo Institute at The Cable Center Contacts
Mary Yacovetta, Programs & Special Projects Manager
myacovetta@syndeoinstitute.org
303-257-1603
Becky Woods, Project & Executive Manager
bwoods@syndeoinstitute.org
720-231-3458
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