Driving Innovation

Modern tools for modern leaders.

Driving Innovation Course Overview
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About This Course

Driving Innovation is where high performers learn how to drive change in programs, processes, or products, creating measurable revenue or cost savings for their organization. In eight weeks, they will learn the step-by-step process of innovation beginning with problem identification and concluding with the development of an innovation business plan.

This course empowers your company’s rising leaders to gain the skills and mindset they need to initiate change and innovation within their organizations, and to do it with confidence. Participants experience intrapreneurship theory in action as they advance a real-world project of their choosing, bringing immediate value to their position, team, and organization.


of HR Professionals state that driving innovation from within is important for meeting long-term growth goals.
– Intrapreneurship Academy and C2HR 2022 HR Employee Engagement Survey

Who Should Take This Course:

Driving Innovation is a course to equip your high performers (manager to VP) with the frameworks and mindset to drive continuous improvement and innovation.

Your leaders will develop competencies to:

  • Adopt a problem-solving lens using a lean startup framework
  • Seek opportunities for innovation and continuous improvement
  • Create solutions that reduce costs or drive new revenue
  • Influence change by building consensus and advocates
  • Sell ideas through business storytelling
  • Mitigate innovation risks using a scientific method of independently testing variables

Sample Class Format:

Week 1: Tuesday and Wednesday from 8:30am-11:30am MST
Weeks 2-7: Tuesdays from 10:00am-11:00am MST
Week 8: Tuesday and Wednesday from 8:30am-11:30am MST

*Weekly projects vary in time commitment, but please expect two to four hours of additional working time each week. Estimated total class time is 35 hours.

Course Format:
  • Eight-week virtual course
  • Kickoff: Two 2.4-hour sessions
  • Weekly: Six 1-hour sessions
  • Capstone: One 2.5-hour session
2023 Classes:
  • Spring 2023: Apr. 25 – Jun. 22
  • Fall 2023: Sept. 12 – Nov. 2

Select one class per participant. Team courses or additional classes added based on demand.

Course Tuition:
  • $5,950 Standard
  • $5,000 Enterprise*

*Purchase seats in increments of 10 across any course or class combination and receive a price per seat of $5,000, plus get an 11th seat free.

Class Size: Up to 25 individuals

Questions? Email:

Meet Janice Silver

Driving Innovation Leader
  • Vice President, Intrapreneurship Academy at Syndeo Institute at The Cable Center
  • 30+ years in telecom, cable, nonprofit sectors
  • Co-developer of Driving Innovation (2017)
  • Launched Intrapreneurship Academy in 2017 with Driving Innovation, and has grown IA to include Leading with Agility, Intrapreneurial Leadership, and Human Innovation in an AI World
  • Developed Masterclasses, Webinars, and Online Sprints to allow organizations to scale learning throughout their organizations
  • Curriculum developer for Intrapreneurship Academy asynchronous online learning Sprints
  • Passionate about helping future leaders learn the skills, tools, and mindsets to become highly impactful intrapreneurs within their organizations
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Driving Innovation defined intrapreneurship with concepts and assignments that students could immediately put into practice. Exploring and cultivating new ways to add value is just as valuable as inventing itself.

Product Management Lead, Charter
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Intrapreneurship Academy helped me to better assess the problems I’m trying to solve. I now have the tools to ensure my solutions are creative, useful, and actionable. The class was an enjoyable experience. I always looked forward to the Driving Innovation remote classroom.

Senior Director, Diversity, Equity, and Inclusion, Crown Media
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The tools that you learn through this course drastically changed my approach to innovation.

Software & Platform Engineer, Comcast
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The time to start innovating is now.

Enroll your leaders or teams for an upcoming Driving Innovation course, or download our brochure and course outline here.

Questions? Contact

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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