Adapt to achieve.
In a fast-changing environment, nimble leaders go further. Strong leaders know how to plan for success, but it’s another challenge entirely to be prepared for the unexpected—and to be able to spot and harness the opportunity it presents. Leading with Agility is our eight-week course that provides a framework for assessing the unexpected, acknowledging the limitations of planning and leveraging the wisdom of preparing instead. The methodology taught in Leading with Agility gives leaders the tools to build an agility practice for themselves and their teams.
This highly interactive course teaches new and established leaders the why, how, and what of agile preparation. Each participant starts with an agility assessment to benchmark where they are so they can build a personalized journey of where they want to go. Your people emerge from Leading with Agility prepared to build their team members into responsive, quick thinkers who anticipate and welcome change.
Increased success in navigating change is a key driver when choosing training opportunities.
– Intrapreneurship Academy and C2HR 2022 HR Employee Engagement Survey
This course empowers your high performers (manager to VP) to adapt, innovate, and thrive by demonstrating agility in times of ongoing change.
Your leaders will develop competencies to:
Week 1: Tuesday and Wednesday from 8:30am-11:30am MST
Weeks 2-7: Tuesdays from 9:00am-10:00am MST
Week 8: Tuesday and Wednesday from 8:30am-11:30am MST
*Expect two to three hours of additional working time each week to practice new agility concepts. Estimated total class time is 28 hours.
Select one class per participant. Team courses or additional classes added based on demand.
*Purchase seats in increments of 10 across any course or class combination and receive a price per seat of $5,000, plus get an 11th seat free.
Class Size: Up to 25 individuals
Questions? Contact
I'm now analyzing my team from a different perspective. We're reviewing our strengths, working on areas of opportunity, and seeing what changes we can make and different strategies we can employ.
Leading with Agility gave our team the opportunity to reflect on how we are working today and how we could improve in the future. It provided us a framework to work more efficiently and effectively with real measures of success.
This course opened my mind to a totally different way of thinking and reacting to situations, as well as reflecting on past achievements. The instructor created a fun and interactive learning experience that I recommend to anyone who isn't afraid to tap into their creative mindset.
Register your leaders for an upcoming Leading with Agility course, or download our brochure and course outline here.
Questions? Contact IA@syndeoinstitute.org
This course equips your high performers with the framework and mindset to drive continuous improvement and innovation
This course is where rising leaders get the skills to move into the next levels of management while exhibiting effective, confident leadership
This course empowers your company’s leaders to cultivate the skills and mindset needed to confidently navigate the changes AI is bringing
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C5 Emeritus
Owner (Spartanburg)
ARCpoint Labs
Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.
Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.
Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.
Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.
Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.
