Leading with Agility

Adapt to achieve.

Leading With Agility Course Overview
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About This Course

In a fast-changing environment, nimble leaders go further. Strong leaders know how to plan for success, but it’s another challenge entirely to be prepared for the unexpected—and to be able to spot and harness the opportunity it presents. Leading with Agility is our eight-week course that provides a framework for assessing the unexpected, acknowledging the limitations of planning and leveraging the wisdom of preparing instead. The methodology taught in Leading with Agility gives leaders the tools to build an agility practice for themselves and their teams.

This highly interactive course teaches new and established leaders the why, how, and what of agile preparation. Each participant starts with an agility assessment to benchmark where they are so they can build a personalized journey of where they want to go. Your people emerge from Leading with Agility prepared to build their team members into responsive, quick thinkers who anticipate and welcome change.

Leading Agility

Increased success in navigating change is a key driver when choosing training opportunities.
– Intrapreneurship Academy and C2HR 2022 HR Employee Engagement Survey

Who Should Take This Course:

This course empowers your high performers (manager to VP) to adapt, innovate, and thrive by demonstrating agility in times of ongoing change.

Your leaders will develop competencies to:

  • Find opportunity in change
  • Create a culture of agility
  • Exhibit resilience, resourcefulness, and responsiveness
  • Reflect on past decisions to improve future responses
  • Improve agility practice
  • Intentionally grow a network of resources

Sample Class Format:

Week 1: Tuesday and Wednesday from 8:30am-11:30am MST
Weeks 2-7: Tuesdays from 9:00am-10:00am MST
Week 8: Tuesday and Wednesday from 8:30am-11:30am MST

*Expect two to three hours of additional working time each week to practice new agility concepts. Estimated total class time is 28 hours.

Course Format:
  • Eight-week virtual course
  • Kickoff: Two 3-hour sessions
  • Weekly: Six 1-hour sessions
  • Capstone: Two 3-hour sessions
2023 Classes:
  • Spring 2023: Apr. 10 – Jun. 7
  • Fall 2023: Oct. 2 – Nov. 29

Select one class per participant. Team courses or additional classes added based on demand.

Course Tuition:
  • $5,950 Standard
  • $5,000 Enterprise*

*Purchase seats in increments of 10 across any course or class combination and receive a price per seat of $5,000, plus get an 11th seat free.

Class Size: Up to 25 individuals

Questions? Contact

Melissa Schneider, Leading with Agility Leader, Intrapreneurship Academy

Meet Melissa Schneider

Leading with Agility Leader
  • Talented speaker
  • Impactful communications and development coach
  • Former HBO sales executive with 20+ years of nonprofit, corporate and media experience
  • Heart-led connector of people
  • Dedicated to helping individuals and teams find authentic voices, elevate their productivity, and improve the world through effective and confident communication
  • Live music fanatic who can be found at 50+ shows a year, including Red Rocks all summer lon-
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I'm now analyzing my team from a different perspective. We're reviewing our strengths, working on areas of opportunity, and seeing what changes we can make and different strategies we can employ.

Vice President, Learning and Development, Mediacom
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Leading with Agility gave our team the opportunity to reflect on how we are working today and how we could improve in the future. It provided us a framework to work more efficiently and effectively with real measures of success.

Vice President Global Marketing, CRM & Workplace Design, Comcast
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This course opened my mind to a totally different way of thinking and reacting to situations, as well as reflecting on past achievements. The instructor created a fun and interactive learning experience that I recommend to anyone who isn't afraid to tap into their creative mindset.

Analyst, Comcast
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When change becomes an opportunity.

Register your leaders for an upcoming Leading with Agility course, or download our brochure and course outline here.

Questions? Contact

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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