Human Innovation in an AI World

Modern tools for modern leaders.

Artificial Intelligence
Driving Innovation Course Overview
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About This Course

Human Innovation in an AI World (HI AI) is designed to engage leaders in the possibilities of AI, along with its impact on our professional and personal lives. By better understanding the opportunity AI presents, you can leverage these tools to drive innovation, make sound decisions, pivot quickly, and think critically. Knowing how to integrate AI into your workflow is a critical skill today and tomorrow.

This course empowers your company’s leaders to cultivate the skills and mindset needed to confidently navigate the changes AI is bringing to your roles. Participants will become AI change champions, able to confidently lead your teams into the future.

Participants will transform theory into action as they develop innovative ideas utilizing AI as part of the course.

64 percent

of business owners believe AI has the potential to improve customer relationships.
– Forbes

Who Should Take This Course:

Managers – Senior Directors, from any part of the organization.

Your leaders will develop competencies to:

  • Provide a baseline understanding of Artificial Intelligence
  • Develop a toolkit to lead your team through changes as AI becomes more prevalent in all that we do
  • Enhance critical thinking in the AI space
  • Influence change by building consensus and building advocates for intrapreneurship using AI
  • Navigate responsible AI principles and its impacts on DEI
  • Mitigate innovation risks by understanding how the technology is used today and how it projected to transform our work in the future
Course Format:
  • Five-week virtual course
  • Five 90-minute sessions
  • Wednesdays 9:00–10:30 AM MT
2023 Classes:
  • Fall 2023: October 25, November 1, 8, 15, 29
Course Tuition:
  • $3,000 Standard
  • $2,500 Enterprise*

*Purchase seats in increments of 10 across any course or class combination and receive a price per seat of $2,500, plus get an 11th seat free.

Class Size: Up to 30 individuals

Questions? Email:

MacKenzie Roebuck-Walsh, Human Innovation in an AI World Course Leader at Intrapreneurship Academy | Syndeo Institute

Meet MacKenzie Roebuck-Walsh

Human Innovation in an AI World Course Leader
  • MacKenzie is Principal Sales Executive for IntentHQ and AI Martech and Adtech company ranking as one of Europe’s top 1,000 fastest growing companies and a top employer for Women in Technology
  • Driven to create and implement innovative strategies for company growth
  • Leadership extends to culture development where she is known for improving both the employee and customer experience
  • MacKenzie also sits on the board of Mountain Mamas and regularly volunteers in her community
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Driving Innovation defined intrapreneurship with concepts and assignments that students could immediately put into practice. Exploring and cultivating new ways to add value is just as valuable as inventing itself.

Product Management Lead, Charter
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Intrapreneurship Academy helped me to better assess the problems I’m trying to solve. I now have the tools to ensure my solutions are creative, useful, and actionable. The class was an enjoyable experience. I always looked forward to the Driving Innovation remote classroom.

Senior Director, Diversity, Equity, and Inclusion, Crown Media
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The tools that you learn through this course drastically changed my approach to innovation.

Software & Platform Engineer, Comcast
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The time to start innovating is now.

Enroll your leaders or teams for an upcoming Driving Innovation course, or download our brochure and course outline here.

Questions? Contact

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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