Modern tools for modern leaders.
Human Innovation in an AI World (HI AI) is designed to engage leaders in the possibilities of AI, along with its impact on our professional and personal lives. By better understanding the opportunity AI presents, you can leverage these tools to drive innovation, make sound decisions, pivot quickly, and think critically. Knowing how to integrate AI into your workflow is a critical skill today and tomorrow.
This course empowers your company’s leaders to cultivate the skills and mindset needed to confidently navigate the changes AI is bringing to your roles. Participants will become AI change champions, able to confidently lead your teams into the future.
Participants will transform theory into action as they develop innovative ideas utilizing AI as part of the course.
of business owners believe AI has the potential to improve customer relationships.
– Forbes
Managers – Senior Directors, from any part of the organization.
Your leaders will develop competencies to:
*Purchase seats in increments of 10 across any course or class combination and receive a price per seat of $2,500, plus get an 11th seat free.
Class Size: Up to 30 individuals
Questions? Email:
Driving Innovation defined intrapreneurship with concepts and assignments that students could immediately put into practice. Exploring and cultivating new ways to add value is just as valuable as inventing itself.
Intrapreneurship Academy helped me to better assess the problems I’m trying to solve. I now have the tools to ensure my solutions are creative, useful, and actionable. The class was an enjoyable experience. I always looked forward to the Driving Innovation remote classroom.
The tools that you learn through this course drastically changed my approach to innovation.
Enroll your leaders or teams for an upcoming Driving Innovation course, or download our brochure and course outline here.
Questions? Contact IA@syndeoinstitute.org
This course equips your high performers with the framework and mindset to drive continuous improvement and innovation.
This course empowers leaders to adapt, innovate, and thrive, demonstrating agility in times of ongoing change
This course is where rising leaders get the skills to move into the next levels of management while exhibiting effective, confident leadership
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C5 Emeritus
Owner (Spartanburg)
ARCpoint Labs
Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.
Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.
Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.
Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.
Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.
