Debra L. Lee

Chairman and CEO, BET Networks, 2012 Cable Hall of Fame

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Debra L. Lee is the Chairman and Chief Executive Officer of BET Networks, a unit of Viacom Inc., the leading provider of entertainment for the African-American audience and consumers of Black culture globally. Under her leadership, Ms. Lee has led the company’s successful reinvigorated brand and successful programming vision that has created hits such as Let’s Stay Together, The Game on BET, Black Girls Rock!, the BET Honors, Sunday Best and many more, resulting in consistent increases in viewership and revenue.

Prior to her being named Chairman and CEO, Ms. Lee was President and Chief Operating Officer. She first joined BET as Vice President and General Counsel in 1986 after serving as an attorney with Washington, D.C.-based Steptoe & Johnson, and before that a law clerk to the late Honorable Barrington Parker of the United States District Court for the District of Columbia. Ms. Lee serves on the corporate board of directors of Revlon, Marriott and Washington Gas & Light. She is also a member of the Board of Trustees for Brown University and also serves on the boards of the Paley Center for Media, the Ad Council, the Grammy Foundation, and was appointed by the White House to the President’s Management Advisory Boardand is a member emeritus of the Federal Communications Commission’s Advisory Committee on Diversity for Communications in the Digital Age.

Ms. Lee earned her juris doctorate at Harvard Law School, while simultaneously earning a master’s degree in public policy from the John F. Kennedy School of Government. She graduated from Brown University with a bachelor’s degree in political science with an emphasis in Asian politics. Ms. Lee resides in Washington, D.C., with her two children.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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