Chris Berman

Sportscaster, ESPN

Chris Berman

In October 1979 – one month after its inception – ESPN hired a little known 24-year-old sports anchor named Chris Berman. Over the past three and a half decades, Berman has become one of America’s most respected, popular, and in many ways, most beloved sportscasters of his era. A legend in the industry, Berman has also been recognized by the Pro Football Hall of Fame, his peers and countless other organizations for his exceptional contributions to sports broadcasting. With his trademark combination of genuine enthusiasm, knowledge and wit, he has come to embody ESPN in its dedication to entertaining and informing sports fans across the country. He is best known for his signature delivery of highlights in every sport, most notably on NFL Sundays.

Six times the versatile Berman has been selected the National Sportscaster of the Year by the members of the National Sportscasters and Sportswriters Association. Berman, who in 1989 became the first cable sportscaster to win the award, ranks second among sportscasters in winning this award from the NSSA. Berman and his various shows have won 10 Emmy Awards and 12 CableACEs. In 2010, he received the distinguished Pete Rozelle Radio-Television Award from the Pro Football Hall of Fame for his longtime contributions to radio and TV in professional football.

Berman graduated from Brown University in 1977 with a Bachelor of Arts degree in history. He resides in his native Connecticut with his wife, Kathy. They have two grown children, Meredith and Doug.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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