Neil Smit

Vice Chairman, Comcast Corporation

Neil Smit


Neil Smit serves as a Vice Chairman of Comcast Corporation. In this role, Neil works with Comcast leaders to develop future technology-oriented business opportunities.

Previously, Neil served as President and Chief Executive Officer of Comcast Cable, where he helped transform Comcast Cable into the top cable and broadband company in the nation. Neil and his team created an innovation engine at Comcast Cable with countless new and game-changing products and businesses, including X1, the voice remote, digital home technology and a growing broadband and Wi-Fi platform. Under Neil’s leadership, Comcast Cable grew video and broadband customers, helped reinvent the television experience, and built a business services division.

Neil joined Comcast in March 2010 from Charter Communications where he served as Chief Executive Officer and Director since 2005. Prior to joining Charter, Neil was the President of Time Warner’s America Online Access Business, where he oversaw Internet access services, including America Online (AOL), CompuServe and Netscape ISPs. He also served at AOL as Executive Vice President, Member Services, and Chief Operating Officer of MapQuest. Neil also was a regional president with Nabisco and served in a number of management positions at Pillsbury. For five and a half years, Neil served on active duty with the Navy SEAL Teams and retired from the service as a Lieutenant Commander.

Neil is a member of the Board of Visitors for Nicholas School of the Environment at Duke University. He previously served as the Chairman of CableLabs, CSPAN, and the National Cable & Telecommunications Association. He also served on the Executive Committee of The Children’s Hospital of Philadelphia’s Board of Trustees.

Neil earned a Bachelor of Science from Duke University and a Master’s degree from Tufts University’s Fletcher School.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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