Doug Dittrick

President and CEO, Douglas Communications Corp, 2007 Cable Hall of Fame

Doug Dittrick

Mr. Dittrick is President and CEO of Douglas Communications Corporation II (DCCII), which he founded in 1986 to acquire and operate cable television companies with an emphasis in the area of cable television. DCCII currently provides consulting services in the communications and chemicals fields.

He has been active in the cable television field since 1966 and served as Chairman of the National Cable Television Association from 1979 to 1981. In 1982, he was named Executive of the Year by Cable Television Business magazine. In 1984, he received the Vanguard Award for outstanding contributions to the cable television industry.

A 1955 graduate of Ohio Wesleyan University, he has remained active at the University. He was a director of the Alumni Association for 10 years and served 2 years as President. In 1991, he was elected to the Board of Trustees and served as Vice Chair, then Chairman of the Board for 4 years. In 1993 he received the Alumni Award and was inducted into the Founders Circle in 1998.

He is a member of Phi Gamma Delta and served as an Archon Councilor, Vice President and, in 1996-1998, he was Archon President. He was elected to the Phi Gamma Delta Educational Foundation in 2002 and served as President of the Foundation from 2004-2006.

Mr. Dittrick recently completed six years as a member of the American Red Cross Board of Governors. He was Chairman of the Bergen-Hudson Chapter and also Chair of the New Jersey State Service Council.

He has served as President of the Northeast Region, Boy Scouts of America, from 2003 to 2006. He was Chairman of the Ridgewood-Glen Rock Council and has received the Silver Buffalo, Silver Antelope and Silver Beaver Awards. He currently is a member of the National Executive Board of the Boy Scouts of America.

He is currently Chairman of the Board of Theo’s Work, an orphanage in Haiti with over 550 boys and schools for over 1400 youth in the area of Les Cayes, Haiti.

He is the Chairman of the Board of the Valley Health System and from 1997-2001 he was Chairman of The Valley Hospital Board of Trustees. He served on the Ridgewood Board of Education from 1979-1988 and was President for five of those years. From 1979-1992 he was on the Board of Family Counseling Service. He has served as an Elder in the Community Church of Upper Ridgewood. He has also served as President of the local Rotary Club and was on the Board of the New Jersey Aviation Hall of Fame.

Mr. Dittrick is currently or has served as a Director of Vornado Operating Company, Fleet Bank, N.A., DTC Communications Inc., and Atlantic Specialty Chemical Company.

He is married to the former Barbara Slocum and they reside in Ridgewood, New Jersey. They have three daughters, all married and nine grandchildren.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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