Alfred C. Liggins, III

CEO, Urban One
Chairman And CEO,
Tv One

Alfred Liggins

Alfred Liggins literally grew up in media. He was seven years old when he and his mother, Cathy Hughes, moved to Washington, D.C. Hughes worked as sales manager at Howard University’s radio station, and Liggins would head to the station every day after school to do his homework. After high school, he moved to Los Angeles to work in the music business while attending night classes at UCLA. He got a job at Light Records, a gospel music company, but had his eye on secular music. Thinking he had a job lined up at Motown, he quit Light Records. That’s when he learned “my first lesson of employment: never quit the job you have until you are absolutely certain of the job you think you’re going to get.” The Motown job fell through, and Liggins was unemployed.

Hughes convinced him to return to D.C. to work for her company, Radio One, which consisted of one station, WOL-AM. He joined Radio One as WOL’s account manager. Two years later, Hughes acquired a second station, WMMJ, and kept looking for acquisitions. Liggins worked his way up to president and treasurer as the company grew to three stations. As business partners, Liggins and Hughes made an excellent team, with him as the financial expert and her as creator of programming that served listeners’ interests.

Before turning over control of Radio One’s operations, Hughes insisted that Liggins get an MBA. He graduated from the Wharton School of Business in 1995. On graduation day, Liggins told his mother that he planned to take Radio One public to enable larger-scale expansion. He was named CEO in 1997, with Hughes as board chair. In 1999, Radio One went public. The IPO made it possible for the company to grow quickly. Today, the Radio One network comprises 56 stations in 16 urban markets.

The strategy of buying small, underperforming urban stations and re-focusing them to serve their communities’ demographics worked well. But Liggins credits federal diversity and minority broadcast ownership policies for helping Radio One succeed. “I’d like to say that all of our success has been because we’re brilliant operators,” he says. “But no matter how smart you are, if you don’t get an opportunity to perform, you can’t win.”

Cable came into the picture for Liggins in 2004 with the launch of TV One in partnership with Comcast. The cable channel was just the second to offer African American entertainment, launching with 2.2 million households. TV One was designed to serve African American adults who wanted an alternative to BET. Today, TV One serves 59 million households, offering “original programming, classic series, movies and music to its diverse audience of adult black viewers.”

Under Liggins’ leadership, Radio One continued to expand. In 2018, it was renamed Urban One and now comprises cable, radio, syndication, web, and marketing properties, the largest multi-media company in the country primarily dedicated to serving African American, urban audiences.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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