Tony Werner

Executive Vice President and Chief Technology Officer, Comcast Cable

Tony Werner

Tony Werner is responsible for developing and guiding Comcast Cable’s technology and product strategy including network architecture and next-generation consumer systems/products including the X1 operating system and CloudTV.

Prior to joining Comcast in 2006, Tony served as Senior Vice President and Chief Technology Officer for Liberty Global, Inc., in Englewood, CO, where he led the company’s global strategy for video, voice and data services.

Prior to Liberty Global, Tony was the CTO for Tele-Communications, Inc. (TCI) /AT&T Broadband.

Tony spent the early part of his career with Rogers Communications, Inc., both in the US and Toronto, Ontario, Canada.

A graduate of Dakota County Technical College in Rosemount, MN with a degree in Telecommunications, Tony and his wife Laurel reside in Philadelphia.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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