Jeff Bewkes

Chairman and CEO, Time Warner Inc., 2011 Cable Hall of Fame

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Jeff Bewkes is chairman and CEO of Time Warner Inc. He was elected chairman of the board of directors in January 2009, having served on the board since January 2007. He was elected CEO of the company in January 2008.

Prior to being named chairman and CEO, Mr. Bewkes served as Time Warner’s president and COO from 2005 to 2007 and as chairman of the entertainment and networks group from 2002 to 2005. Before joining the corporate management of Time Warner, Mr. Bewkes served as chairman and CEO of HBO since 1995.

Mr. Bewkes serves on the boards of Yale University, Museum of the Moving Image, the Partnership for New York City and on the advisory boards for Stanford Graduate School of Business, Yale School of Management, the American Museum of Natural History, The Creative Coalition and The Paley Center for Media.

Mr. Bewkes has a BA from Yale University and an MBA from the Stanford Graduate School of Business.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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