Larry King

Host of Larry King Live, 2012 Cable Hall of Fame

kingLarry

Larry King is the host of CNN’s Larry King Specials and former host of Larry King Live. He has been dubbed “the most remarkable talk-show host on TV ever” by TV Guide and “master of the mic” by TIME magazine. King’s unique, conversational approach to interviewing has changed not only the landscape of cable television, but television news in general.

Before broadcasting to an international TV audience, King was a popular media personality in Miami where he hosted interview programs for WIOD-Radio and WTVJ-TV. From 1978-1994, King’s voice was heard by millions of radio listeners on Mutual Radio’s “The Larry King Show.”

King has conducted some 50,000 interviews over the past half-century, including exclusive sit-downs with every U.S. president since Gerald Ford and many of the biggest newsmakers, politicians and celebrities in the world including: Marlon Brando, Mick Jagger, Johnny Carson, Hillary Clinton, Bette Davis, Billy Graham, Lady Gaga, Audrey Hepburn, Monica Lewinsky, Al Pacino, Eleanor Roosevelt, Frank Sinatra, Barbra Streisand, Elizabeth Taylor, Oprah Winfrey and Malcolm X.

King has received several awards over the course of his career, including the prestigious Allen H. Neuharth Award for Excellence in Journalism, and was inducted into five of the nation’s leading broadcasting halls of fame. Both his radio and television shows have won the George Foster Peabody Award for Excellence in Broadcasting. King has an Emmy Award for Outstanding Interview/Interviewer and in 2011 received The News and Documentary Emmy Lifetime Achievement Award.

King is married to singer/actress Shawn Southwick-King and is the father of Andy, Larry Jr., Chaia, Chance and Cannon and stepfather to Danny Southwick.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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