Timothy P. Neher

Partner, Pilot House Associates, LLC, 2013 Cable Hall of Fame


Regional Manager, Continental Cablevision of Michigan, Inc., 1974-1977; Vice President and General Manager, Continental Cablevision of Michigan, Inc., 1977-1980; Vice President and Treasurer, Continental Cablevision, Inc. 1980-1982; Executive Vice President and Chief Financial Officer, Continental Cablevision, Inc., 1982-1985; President and Chief Operating Officer, Continental Cablevision, Inc., 1985-1993; Vice Chairman , Continental Cablevision, Inc., 1993-1996; Turner Broadcasting Board of Directors 1986-1996; The Golf Channel Board of Directors 1994-2004; Married Molly (1970), Two Children Amy (40) and Tory (38); Five Grandchildren

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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