June Travis

Vice President & Chief Operating Officer, NCTA, 2004 Cable Hall of Fame


When we finally started to build 21 channel systems I remember going on record saying, ‘…who could possibly want more channels than that?’

June E. Travis retired from the cable television industry in late 1999. Since 1994, she had served as Executive Vice President and Chief Operating Officer of the National Cable Television Association (NCTA), the industry’s principal trade association based in Washington, D.C. Ms. Travis helped manage the development and implementation of NCTA’s public policy strategies and initiatives, and was responsible for the day-to-day administration of the Association.

Prior to joining the NCTA, Travis served as the President and Chief Operating Officer of Rifkin & Associates, a Denver-based cable television operator. In that capacity, Travis was responsible for the operational and financial performance of cable systems in thirteen states, serving nearly 500,000 customers. Before that, she served in several executive positions at American Television and Communications Corporation, the predecessor company to Time Warner Cable.

Travis has served as an officer and board member of a number of cable television industry boards, including NCTA, C-SPAN, Cable in the Classroom, and Women in Cable (WIC). She chaired the industry’s political action committee, CablePAC, for 9 years. Her active role in the industry has been recognized by a number of awards over the years, including the NCTA’s top leadership award in 1981, the NCTA special President’s Award in 1991, and the 1982 WIC Accolade Award. She was recognized in 1989 as one of the top ten women in the cable industry and, in 1992, was the first woman selected by WIC for its annual leadership award.

Prior to moving to Washington, DC in 1994, Ms. Travis was active in several Colorado organizations including the Greater Denver Chamber of Commerce Board of Directors, the Colorado Forum, the University of Denver and the Colorado Women’s Forum. She is also formerly a National Trustee of the National Jewish Center in Denver, and a former director of InterFaith Community Services, and TechCorps.

Currently, Travis is a director of CommScope, Inc., the world’s largest manufacturer of broadband coaxial cable for Hybrid Fiber Coax (HFC) applications and a leading supplier of fiber optic and twisted pair cables for LAN, wireless and other communications applications. She is also on the Boards of the Denver Dumb Friends League and Young Americans Center for Financial Education, is active in St. Gabriel’s Church and volunteers at a private community-based family foundation focused on helping youth develop technology and leadership skills.

Travis received her MBA from the University of Denver Graduate School of Business and Public Management.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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