John O. “Dubby” Wynne

Retired President and CEO, Landmark Communications, Inc.

John Dubby Wynne

John O. Wynne is the retired President and Chief Executive Officer of Landmark Communications, Inc., which has interests in newspapers, broadcasting, cable programming and electronic publishing.

In 1997, Wynne received the NCTA Vanguard Award for Programmers and the Governor’s Award from the National Academy of Cable Programming for “his leadership and insight in making The Weather Channel the preeminent provider of weather information, and one of the most innovative and popular networks on television…”

Wynne is Chairman of the Board, The Hampton Roads Community Foundation, and a member of the Board of Trustees, Princeton University. He is a Founding Member of the Hampton Roads Business Roundtable. He currently spends significant time on Reinvent Hampton Roads, an effort to strengthen Hampton Roads’ regional economy; and on a state initiative, GO Virginia, which will encourage collaborations to strengthen the economy of every region of the Commonwealth.

Wynne serves as Vice Chairman on the State-appointed Council on Virginia’s Future. He is a Member of the Virginia Business Higher Education Council. He has held numerous volunteer leadership positions with the University of Virginia, Princeton, and the state of Virginia, among others. He is a former Director and Executive Committee member of the National Cable Television Association and former Chair of the National Satellite Programmers Group.

Wynne received his BA from Princeton University and JD from the University of Virginia. Before joining Landmark, he was an attorney with Willcox & Savage. He and his wife, Susan, live in Virginia Beach and have two living children, four granddaughters and a grandson.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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