Steve Burke

Chief Executive Officer, NBCUniversal

Stephen B. Burke


Steve Burke is Chief Executive Officer of NBCUniversal. He oversees the company’s valuable portfolio of news, sports, and entertainment networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. Burke assumed this role in January 2011, upon the closing of Comcast and General Electric’s joint venture merging the assets of NBC Universal with Comcast’s programming assets. He previously served as Chief Operating Officer of Comcast Corporation, where he was a driving force in its growth from a cable industry leader to one of the nation’s leading providers of entertainment, information and communication products and services.

Burke joined Comcast in 1998 as President of Comcast Cable. During his tenure, Comcast became the largest cable company, largest residential Internet service provider, and third-largest phone company in America, along with launching a wireless business. Burke also led Comcast to leadership in multiplatform video entertainment distribution, including the company’s industry-changing video-on-demand platform and online video offerings. He has been praised for leading the highly successful integration of AT&T Broadband with Comcast.

Prior to Comcast, Burke served with The Walt Disney Company as President of ABC Broadcasting. Burke joined The Walt Disney Company in January 1986, where he helped to develop and found The Disney Stores. In 1992, he moved to Euro Disney S.A., where, as President and Chief Operating Officer, he helped to lead a comprehensive restructuring effort.

Burke serves on the board of directors of Berkshire Hathaway Inc., and J.P. Morgan Chase & Co.

Burke is a Phi Beta Kappa graduate of Colgate University and earned an MBA from the Harvard Business School. He lives in New York with his wife and five children.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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