Christiane Amanpour

Chief International Correspondent and Anchor
CNN

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Christiane Amanpour is host of AMANPOUR and chief international correspondent for CNN International as well as the global affairs anchor at ABC News.  Her illustrious career in journalism spans three decades.  When she became an international correspondent for CNN in 1990, her first major assignment was covering the Gulf War.  She has since reported from the world’s major hotspots, including Afghanistan, Iraq, Iran, Pakistan, Somalia, Israel, the Palestinian territories, Asia, Rwanda, the Balkans, and the U.S. during Hurricane Katrina.  She has interviewed most of the top world leaders over the past two decades, including securing the only interview with Hosni Mubarak and an exclusive with Muammar Ghadafi during the Arab Spring.

Amanpour has received every major broadcast award, including an inaugural Television Academy Award, eleven News and Documentary Emmys, four George Foster Peabody Awards, and nine honorary degrees.  She is a member of the American Academy of Arts and Sciences, and a Commander of the Most Excellent Order of the British Empire and an Honorary Citizen of Sarajevo.  Amanpour is a graduate of the University of Rhode Island.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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