Leslie Ellis

President, Ellis Edits, Inc.

Leslie Ellis

Leslie Ellis is owner of Ellis Edits Inc. and Translation-Please.com, a Denver-based analysis/writing firm specializing in the technologies used in cable, multichannel video and broadband delivery systems. Her specific focus is “translating” the dense language surrounding the technologies and technology strategies of service providers, and particularly cable service providers.

She’s perhaps best known for her long-running weekly column in Multichannel News called “Translation Please;” in 2018, she started a new column in Broadband Library called “Nerdy Little Secrets.” She’s also written two broadband dictionaries, one field guide to broadband, and is co-author of “Planet Broadband” with Roger Brown and Stewart Schley. She’s served as Senior Technology Advisor to CTAM since 2001, and is a behind-the-scenes tech translator for domestic and global service providers, networks, and suppliers.

Previously, Leslie was Paul Kagan Associates’ Senior Technology Analyst. She was Senior Technology Editor for Multichannel News/Broadband Week from 1994-1998, and Managing Editor of Communications Engineering & Design magazine from 1990-1994. She began in the cable industry in 1987 as a technical writer of hardware and software manuals related to advertising insertion technology.

Leslie is the 2005 recipient of an NCTA Vanguard Award, and the 2010 recipient of the national WICT/SCTE Technology Woman of the Year Award. She was inducted into the Cable Pioneers in 2015.

When she’s not researching and writing, she’s a beekeeper, narrator/host of the documentary film “Cable@60”, Executive Producer of the movie “BEE PEOPLE,” harmony singer in a Denver-based rock-and-roll cover band called the Skware Pegs, and an active volunteer with cableFIRST, which aims to link industry people with local high-school robotics teams.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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