Ted Rogers

President and CEO, Rogers Communications Inc., 2002 Cable Hall of Fame


I think the cable business and the broadcasting business are very much like what we’re talking about, the band business. Finding needs, making people happy, making them laugh, entertaining them.

Born in Toronto, Ontario, Canada in 1933, Edward S. “Ted” Rogers has carried the Rogers’ name into the new millennium with the same spirit of inventiveness and passion handed down from his father – one of the great and celebrated inventors of his time.

Even in his early teenage years, Ted Rogers was already demonstrating a strong entrepreneurial spirit: while studying at Upper Canada College Preparatory School in the early 50’s, the young Rogers climbed onto the roof of his dormitory, constructed a primitive television antenna and aimed it towards Buffalo, NY. He then charged his classmates admission to come into his room and watch television.

In the 1960’s during his employment with the Toronto law firm Torys LLP, Rogers first began Rogers Radio Broadcasting Limited, buying Canada’s pioneer FM radio station – CHFI-FM – in Toronto. That division has expanded today to include 43 radio stations, an electronic home shopping channel, 2 multi-cultural television stations, ownership in 6 cable programming services, 21 consumer magazines and 45 trade and professional publications as well as ownership of two time baseball World Series winners The Toronto Blue Jays as well as their home stadium The Rogers Centre.

By the early 1970’s, he had founded Rogers Cable TV Limited and spent the next decade expanding his company’s capabilities and customer base. Through a series of acquisitions over the next decade, Rogers formed Canada’s largest and most powerful cable telecommunications operations. Its hybrid fiber-coax network is ideally suited to delivering interactive products and services that require significant bandwidth, such as its high-speed Internet access service. Rogers Cable also owns and operates 274 Rogers Video stores.

In the mid-80’s his company Rogers Wireless Communications Inc., entered the cellular phone business and today has more than 5.5 million wireless subscribers, is Canada’s largest national wireless company and is the country’s only carrier operating on the world standard GSM/GPRS technology platform.

Ted Rogers serves as a board member of Cable Television Laboratories, Inc. and The Cable Center. Among his many leadership and civic awards are his Order of Canada Award in 1990, his induction into the Canadian Business Hall of Fame in 1994 and into the Canadian Association of Broadcasters Hall of Fame in 1998.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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