Dan Aaron

Co-Founder, and former President
Comcast Corp.
2002 Cable Hall of Fame

aaronDan

We had prepared a map on which 526 pins located each of the nation’s cable systems.  As we carried this six foot exhibit into the (Senate Communications Committee) hearing room, we brushed against the doorway and most of the country’s cable systems wound up on the floor…we scurried about the hearing room for a frantic half-hour picking pins off the floor in a mad scramble to resurrect the cable industry.

In 1963, Aaron was one of three founders of Comcast Corporation, which is today the nation’s largest cable operating company.  Using his background in economics (he holds a master’s degree in Economics from the University of Pennsylvania) he handled all of Comcast’s acquisitions and operations and focused his energies on regulatory and legislative issues affecting the cable industry.  He is credited with paving the way for the 1984 Cable Act.

A member of the Cable Television Pioneers, Aaron also served on the board of NCTA for nearly 20 years, served as NCTA’s chairman in 1977-78, and has received numerous industry awards, including the NCTA Distinguished Vanguard Award for Leadership in 1987.

In the early 1990’s Aaron created the Dan Aaron Parkinson’s Disease Foundation.  Dan Aaron passed away in February of 2003, at the age of 77 from long-term effects of Parkinson’s disease.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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