David M. Zaslav

President and CEO, Discovery Communications

David M. Zaslav

David Zaslav sets the strategy and oversees all operations for the company’s global portfolio of premium nonfiction, sports and kids programming brands across pay-TV, free-to-air and digital platforms in more than 220 countries and territories. Under his leadership, Discovery began trading as a public company on the Nasdaq stock exchange in 2008 and, in 2014, became a Fortune 500 company.

Since Zaslav took the helm in 2007, Discovery has launched some of the fastest-growing cable networks in the U.S., including Investigation Discovery, Velocity, and OWN: Oprah Winfrey Network, and has expanded to reach 3 billion cumulative worldwide viewers.

Zaslav has diversified the company’s nonfiction content offering with investments in kids in Latin America and sports in Europe, where he led Discovery’s acquisition of Eurosport, Europe’s leading provider of locally relevant, premium sports content. Under Zaslav’s leadership, Eurosport became home to the 2018-2024 Olympic Games across Europe.

He has expanded Discovery’s audiences across screens through over-the-top offerings Eurosport Player and Dplay, as well as the GO portfolio of TV Everywhere apps in the U.S. Most recently, he led Discovery’s investment in Group Nine Media, a new digital content holding company, as well as a partnership with MLB Advanced Media’s BAMTech to create new digital technology provider BAMTech Europe.

In 2016, Zaslav furthered Discovery’s purpose-driven mission with the launch of the company’s latest global conservation initiative, Project C.A.T.: Conserving Acres for Tigers.

Prior to joining Discovery, Zaslav had a distinguished career at NBCUniversal, where he was instrumental in developing and launching CNBC and also played a role in the creation of MSNBC.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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