Carolyn S. Chambers

Chairman & Chief Executive Officer, Chambers Comm, 2006 Cable Hall of Fame


Chambers Communications Corp.’s founder and Chairman Carolyn S. Chambers passed away from cancer Monday morning, August 7, 2011. She was 79 years old.

In 1959, Carolyn Chambers was granted a license for KEZI-TV in Eugene, Oregon. Thus, the beginning of Liberty Communications, Inc. Liberty eventually became the 19th largest cable operator in the United States. In 1983 Liberty Communications, Inc. was sold to Tele-Communications Inc. As part of that transaction, Carolyn retained KEZI-TV and four cable systems in Washington and California, and formed Chambers Communications Corp. Chambers Communications grew to include the purchase of the cable system in Chico, California, as well as two additional television stations in Oregon. In 2000 Chambers sold all of her cable systems, but one, to AT&T. Today, Chambers Communications consists of three broadcast television stations operating as ABC affiliates; one cable system; a television, movie and video production company; and an ISP provider.

Carolyn was also the President of Chambers Construction, a Company started by her husband. Since his passing in 1986 Carolyn had overseen $539,015,193.00 in construction. Carolyn also owned Hinman Vineyards; Panther Creek Cellars; and McKenzie River Motors, a real-estate holding company.

In 2001 Carolyn purchased the screenplay for “Puerto Vallarta Squeeze,” an action-thriller novel by Robert Waller (The Bridges of Madison County), and in 2002 she directed the filming of the movie in Puerto Vallarta, Mexico. Carolyn was then led to an opportunity with a Broadway play, “Six Dance Lessons in Six Weeks”. The play opened in New York at the Belasco Theatre, as well as theatre companies in Chicago, Tel Aviv, Madrid, Berlin, Sydney, Tokyo and Hamburg. In the spring of 2004, Carolyn directed the filming of a second movie, “The Sisters”, a screenplay by Richard Alfieri. This movie was filmed exclusively at the Sound Stages at Chambers Media Center and in the surrounding Eugene area. The film was released April of 2006 and has won 8 awards.

Carolyn has served on the National Cable Television Association; state cable organizations for Oregon, Washington, and California; the Pacific Northwest Cable Television Association; Cable TV Pioneers; C-SPAN Board of Directors, and she was a charter member of the national chapter of Women in Cable, and served as it’s 3rd National President. She has served on the Board of Directors of two Fortune 500 Companies; the Federal Reserve Bank; and numerous other corporations. Among Carolyn’s many awards are Eugene’s First Citizen awarded in 1985, and Philanthropist of the Year in 1994.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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