JR Shaw

JR Shaw

Executive Chair, Shaw Communications Inc., 2010 Cable Hall of Fame

JR Shaw is the visionary founder of Shaw Communications Inc.; a $9 billion Canadian company providing broadband cable television, High-Speed Internet, Digital Phone, telecommunications services and satellite to 3.4 million customers. He also founded Corus Entertainment in 1999.

In addition to his long service as founder of Shaw and Executive Chair of the Shaw board, he is President and Director of the Shaw Foundation, a philanthropy established by his father, Francis E. Shaw.

Mr. Shaw was a Director from 1998 and Chairman, from 2001 to 2007, of Suncor Energy Inc. He is past Director and Chair of ShawCor Ltd., and numerous other companies.

He has served on the Board of the Canadian Cable Television Association (CCTA), and chaired the Board of the Northern Alberta Institute of Technology (NAIT).

Mr. Shaw has received awards from the Canadian Business Hall of Fame, Junior Achievement Canada, the Canadian Association of Broadcasters, the CCTA, and the University of Alberta’s Faculty of Business.

In 2007 NAIT recognized his distinguished contribution with an Honorary Diploma and by naming the JR Shaw School of Business at NAIT.

He has been awarded the Alberta Order of Excellence, Alberta Centennial Medal and the Saskatchewan Centennial Medal.

In 2002, the Governor General of Canada welcomed JR as an Officer of the Order of Canada.

He holds a Bachelor of Arts degree in Business Administration from Michigan State University and three Honorary Doctor of Laws degrees from the University of Alberta, the University of Calgary and Graceland University.

JR and his wife Carol have four children and thirteen grandchildren. They live in Calgary, Alberta.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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