Robert Tarlton

Co-Founder, NCTA, and Pennsylvania Cable TV, 2003 Cable Hall of Fame

tarltonRobert

I’d say that in about the spring of 1951, Milt Shapp started to gear up the company to supply equipment for community antenna systems…Up until then he had manufactured the apartment house equipment which I had modified for use in the Panther Valley system.

Robert J. Tarlton built the first widely publicized commercial cable television system in the United States.

In 1950, he organized a group of fellow television set retailers in Lansford, PN to offer television signals from Philadelphia broadcast stations to homes in Lansford for a fee. The system was featured in stories in the New York Times, Newsweek and The Wall Street Journal. The publicity of this successful early system set off a wave of cable system construction throughout the United States.

Tarlton used equipment manufactured by a new company, Jerrold Electronics. After seeing the success of the Tarlton system in 1950, Jerrold President Milton Shapp reorganized his company to build equipment for the now-growing cable industry. In 1952, Tarlton went to work for Jerrold, helping to construct most of the major systems built by that company in the 1950s, including the landmark system in Williamsport, Pennsylvania. Tarlton was also responsible for training many of the major operators of cable systems in the 1950s.

He was co founder of the National Community Antenna Council, later renamed the National Cable Television Association (NCTA), and of the Pennsylvania Cable Television Association.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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