Steve Miron

CEO, Advance/Newhouse

Steve Miron

Steve Miron is currently the Chief Executive Officer of Advance/Newhouse Partnership. He was previously the CEO of Bright House Networks, the sixth largest owner and operator of cable systems in the U.S. and the second largest in Florida. Bright House Networks employed more than 8,000 employees and served approximately 2.5 million customers.

Steve joined Bright House Networks as president in March 2002. He was named CEO in May of 2008. Under his leadership, the company earned a strong customer-centric reputation, having earned top accolades from its customers while winning twelve J.D. Power Awards. Steve’s philosophy of putting the customer first is at the core of his own business decisions, embraced by employees and reflected in the company’s culture.

Steve learned the cable television business by working in a variety of operational areas. He began his career in 1989 and held positions with MetroVision, Vision Cable, NewChannels and Time Warner Cable prior to Bright House.

Steve is an influential leader in the cable television industry at large. He serves on the Board of Directors of Charter Communications (Nasdaq: CHTR) and Discovery Communications (Nasdaq: DISCA, DISCB, DISCK). He served on the Board of Directors of C-SPAN, the National Cable & Telecommunications Association and CableLabs. In the recent past, he served for several years on the Board of Directors and executive committee for CTAM and the Board of Directors for the Emma Bowen Foundation and the CTAM Educational Foundation. In addition to his leadership and service in the cable telecommunications industry, Steve makes time to engage in his local community. He currently serves as Chair of the Crouse Health Foundation Board of Trustees and serves on the Board of Trustees for the Jewish Community Foundation of Central New York.

Steve is a two-time Vanguard Award recipient, receiving NCTA’s Vanguard Award for Young Leadership in 2005 and the Vanguard Distinguished Award for Leadership in 2016. He is a graduate of American University. Steve and his wife, Jackie, have two sons, James and Daniel.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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