Terence F. McGuirk

Chairman and CEO, Atlanta Braves, 2010 Cable Hall of Fame

Terence F. McGuirk

Terence F. McGuirk spent 35 years with Turner Broadcasting, beginning in 1972 when he joined TBS, Inc. as an account executive with WTCG. In 1973, he assumed the same role with WRET in Charlotte, N.C. McGuirk returned to Atlanta in 1975 as director of cable relations, where he was instrumental in the launch of TBS Superstation and played a key role in the launch of every Turner network through 2001.

In 1978, McGuirk was named director of special projects for TBS, Inc. and in 1979 was appointed vice president of TBS, Inc. From 1987 to 1991, he served as president of Turner Network Sales and CNN International Sales. Concurrently, McGuirk was president of Turner Sports where he was instrumental in securing coverage of the Olympics for cable television for the first time.

As executive vice president, McGuirk served as the company’s second in command from 1991 to 1996. When TBS, Inc. merged with Time Warner Inc. in 1996, he succeeded R.E. Turner as chairman, president and CEO. He served as chairman and CEO of the company until March 2001, when he was named vice chairman. From that point through December 2003, McGuirk was CEO of the company-owned Atlanta sports teams—the Braves, the Hawks and the Thrashers. In December 2003, McGuirk became Chairman and President of the Atlanta Braves, adding the title of CEO in May 2007 following the sale of the team from Time Warner Inc., to Liberty Media Corporation.

In 2006, he received the Governors Award from the southeastern chapter of the National Academy of Television Arts & Sciences.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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