Breaking Bad

A television drama series
Vince Gilligan, creator
AMC

breaking bad 2018

“Breaking Bad,” which first premiered on AMC in January 2008, follows protagonist Walter White, a chemistry teacher who lives in New Mexico with his wife and teenage son who has cerebral palsy. White is diagnosed with Stage III cancer and given a prognosis of two years left to live. With a new sense of fearlessness based on his medical prognosis, and a desire to secure his family’s financial security, White chooses to enter the dangerous world of drugs and crime and ascends to power in this world.  

Over its five-season run, the series garnered 16 Primetime Emmy® Awards, including the 2014 and 2013 Emmy® for Outstanding Drama Series; two Golden Globe® Awards, two Peabodys and was named to the American Film Institute’s (AFI) list of the “Top 10 Programs of the Year” in 2008, 2010, 2011, 2012, 2013 and 2014, among other accolades. The series stars four-time Emmy®-winner Bryan Cranston; three-time Emmy®-winner Aaron Paul; two-time Emmy®-winner Anna Gunn; Dean Norris; Betsy Brandt; RJ Mitte, Jonathan Banks and Bob Odenkirk. “Breaking Bad” is executive produced by showrunner Vince Gilligan, Mark Johnson (Gran Via) and Michelle MacLaren and produced by Sony Pictures Television.

Critics hailed the show as expertly written and flawlessly performed, and among the great television dramas. The series will celebrate the 10th anniversary of its premiere in January of 2018.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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