Yolanda G. Barco

Vice President, Meadville Master Antenna; Founder, 2010 Cable Hall of Fame


In an industry with several prominent father-son combinations, Yolanda Barco was half of the most prominent father-daughter combination.

Ms. Barco was the first woman general manager of a cable system, the first woman to be elected to the NCTA board of directors and the first woman to be elected president of a state cable industry association, where she served three terms, the only person to ever do so. She also was the first woman to receive the Vanguard Award for Leadership.

She represented the cable industry in the lawsuit that won relief from the onerous eight percent excise tax imposed by the Internal Revenue Service on all cable subscription fees in the early 1950s and in the pole attachment and other regulatory fights. She was a founder of the Pennsylvania Cable Network, the first statewide network in the nation to offer educational and public affairs programming to cable customers. She also played a central role in the establishment The Cable Center.

As a strong voice in industry affairs, her opinions have withstood the test of time. Over the years, she and her father played prominent roles at national, state and local regulatory, judicial and legislative hearings on the cable industry. Their role in pole attachment regulations helped gain for the cable industry what many have called the most valuable real estate – three inches of space for cable utility poles – in the country.

Yolanda Barco passed away in May of 2000.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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