Joseph Gans

Co-Founder, Pennsylvania Cable Network, 2002 Cable Hall of Fame


One trick I got from John Walson. We used to wind our coils with some pretty crude stuff. He took a washing machine, the old wringer/dryers, and he put the wire in there and turned on the washing machine wringer. That’s how we used to wrap the coils.

An early cable system builder, Joseph Gans became an active participant in the cable industry in Pennsylvania and was one of the founders of the Pennsylvania Education Communications System. He attended the now legendary meeting at the Necho-Allen Hotel, in Pottsville, Penn., where the National Community Television Council, the forerunner of the NCTA, was created. He is one of the few cable operators who has remained active in the cable industry since then.

In 1974, he was also the co-founder of the Pennsylvania Cable Network that serves 2.5 million subscribers. Gans is a member of the Cable Television Pioneers, Institute of Electrical Engineers (IEEE), National Research and Development Committee and the National Copyrights Committee. He is past president of both the Pennsylvania Cable Television Association and the Society of Cable Television Engineers. He is a member and past director of NCTA and serves on the board of The Cable Center. Gans has been much honored by the cable industry as well as by many of the charitable causes he supports. A few of his many honors include NCTA’s President Award in 1985, Pennsylvania Cable Television Association’s Community Services Award in 1986 and the American Cancer Society’s Excalibur Award in 1992. Last year, he shared the Pennsylvania Cable and Telecommunications Association’s Cable Operator of the Year award with his wife, Irene.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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