Eleanor Winter

Senior Vice President, NCTA

Eleanor Winter

Eleanor Winter has been a part of the cable television industry for twenty five years. She presently serves as Senior Vice President at the National Cable and Telecommunications Association. Prior to joining NCTA, Eleanor worked for two United States Senators, Senator John Stennis from Mississippi and Senator Paul Simon, from Illinois. She then moved into the public relations world at the firm, Cribben, Miller and Moses.

At NCTA, she is responsible for the cable television industry’s political action committee, CablePAC. When Eleanor was first hired, CablePAC membership totaled 163 people, representing 30 cable companies with annual receipts of $185,000.

Today, thanks to the leadership of the NCTA Board, the work of the CablePAC Committee and the generous support of the industry, the membership is made up of more than 2800 cable executives, representing over 100 companies and annual receipts total well over $2 million.

In 1999, for the first time, CablePAC earned the ranking of the number one telecommunications association PAC and has stayed in that position ever since. More than $30 million has been raised and distributed to Federal campaigns since she was hired.

Eleanor was born and raised in Mississippi and graduated with a Bachelor of Arts degree from Ole Miss.

She currently serves on the Board of the National Coalition for Cancer Survivorship and the Winter Institute for Racial Reconciliation. She also serves as a mentor for young men and women in the cable industry through the WICT mentorship program.

Syndeo_logomark
Syndeo logomark Color

Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

Skip to content