Michael S. Willner

Vice Chairman and CEO, Penthera, 2008 Cable Hall of Fame

willnerMichael

Michael S. Willner spent his entire career in the cable television industry.  Prior to becoming Vice Chairman and CEO of Penthera, a provider of intelligent portable video software solutions for TV networks and content distributors; he co-founded Insight Communications in 1985. He served as the cable TV company’s CEO, a director and vice chairman of the board until the company was sold to Time Warner Cable in February, 2012.

Michael began his career in 1974 as the program director and news reporter for a small suburban New York cable system after graduating from the Boston University College of Communications. Soon after, he shifted his focus to general management and eventually became the chief operating officer of Vision Cable Communications, a cable company owned by a division of Newhouse Newspapers.

After starting Insight Communications, Michael also became very active in industry affairs and has been one of cable’s most active and effective ambassadors on Capitol Hill, testifying regularly before Congress on industry issues and pending legislation. He has served two consecutive terms as chairman of the National Cable & Telecommunications Association (NCTA), the cable industry’s trade lobby, served on its executive committee for many years and chaired its political action committee (CablePAC) from 2000 until 2012.  Michael also served as chairman of the board of the Cable Center from 2007 through 2011, on the executive committee of CableLabs, and on the board of directors of C-SPAN, and the Walter Kaitz Foundation.

Michael was a recipient of the NCTA’s 2004 Vanguard Award for Distinguished Leadership and a 2005 inductee into the Broadcasting & Cable Hall of Fame and was inducted into the Cable Hall of Fame in 2008.

About Penthera
Penthera is a software development and licensing company delivering intelligent solutions to transfer content and data to mobile and other IP-enabled devices efficiently.  The company has developed innovative business-to-business solutions for entertainment companies including content producers and owners, television networks and multichannel video distributors.  The company also provides direct to consumer content delivery services for a wide array of mobile devices. For more information, visit www.penthera.com

For more information, contact:
Linda Haugsted, Bob Gold & Associates
linda@bobgodlpr.com or 310-320-2010

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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