Daniel L. Ritchie

Chairman/CEO, The Denver Center for the Performing Arts, 2014 Cable Hall of Fame

ritchieDan

In January 2007, Daniel L. Ritchie became Chairman and CEO of the Denver Center for the Performing Arts.  He was Chairman of the Board of the University of Denver from 2005 to 2007 where he served as the 16th Chancellor for 16 years from 1989 to 2005. Ritchie’s involvement with the University of Denver began in 1983 when he became a trustee. He served as vice chairman of the board and chaired the development committee before becoming Chancellor.  In his 24 years of involvement with DU, the school steadily gained stature and strengthened academic programs.

Ritchie was CEO of Westinghouse Broadcasting for eight years before moving to Colorado in 1987. The move to Colorado capped a career of nearly 30 years spent in executive positions with MCA, Inc. and Westinghouse.

Ritchie currently serves as President of the Temple Hoyne Buell Foundation, which focuses on early childhood education and development, and has served as Chairman of the Board of the Daniels Fund, which supports programs that encourage personal responsibility and achievement by funding college scholarships and community programs.  

Some of Ritchie’s awards include: The Citizen of the West Award given by the National Western Stock Show to an individual who exemplifies the spirit and determination of the Western pioneer; the National Samaritan Institute Award; the Gold Medal Award of the Poor Richard Club; Outstanding Philanthropist at National Philanthropy Day; the National Human Relations Award from the American Jewish Committee; a Laureate member of the Colorado Business Hall of Fame and the Ethical Leadership Award from the University of Denver.

He holds both undergraduate and MBA degrees from Harvard.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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