James P. Mooney III

Principal and Managing Partner, JLM Partners (deceased), 2013 Cable Hall of Fame


Jim Mooney served as managing partner of JLM Partners, a strategic communications firm in the cable, wireless, CE, and digital media sectors. He served as President and CEO of the National Cable & Telecommunications Association from 1984 to 1993.

When he joined the NCTA, the cable industry regarded itself as a developing national telecommunications medium, which should be not be unduly hampered by local regulation. Despite stiff opposition by broadcasters, telephone companies, unions, and others, Mooney was the industry’s principal strategist which led to the successful enactment by Congress of the Cable Deregulation Act in October of 1984. He was the recipient of the first Cable Pioneers Award for Leadership, and he was a member of CableLabs’ founding board and represented the U.S. cable industry during the period of its greatest expansion.

Prior to joining NCTA, Mooney served for four years as Chief of Staff to the Majority Whip of the U.S. House of Representatives, where he was responsible for organizing support among Members of the House for positions favored by the House majority leadership. He was a key player in many of the Carter Administration’s legislative battles in the House, including the Chrysler bailout and the Panama Canal treaty.

Mooney earned a bachelor’s degree from the University of Rhode Island and a law degree (J.D.) from New York University. Jim Mooney passed away on December 21, 2012 and is survived by his wife Louise Mooney and their son, James P. Mooney IV. 

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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