Nomi Bergman

President, Advance/Newhouse

Nomi Bergman


Bergman is president of Advance/Newhouse companies where she focuses on corporate development and strategic partnerships. Bergman has over 25 years of experience as an operator, investor and advisor to technology companies, where she has focused on mobile, data and video communications, information technology and data services, advanced advertising, and emerging technologies centered on reimagining and improving the customer experience.

Previously, President of Bright House Networks, Bergman was one of the original Bright House Networks founders; who together led the company to become the sixth-largest cable operator in the United States, with 8,500 employees, 2.5 million customers, and over $4B in annual revenue.

Bergman presently sits on the corporate board of publicly held Visteon Corporation and privately held 1010data, Mediamorph and Black & Veatch. As a board member at the University of Rochester, she remains closely connected to her alma mater. In addition, she is a board member of Adaptive Spirit, the Cable Center and One Revolution. She is also a longstanding member of the FCC Technological Advisory Council (TAC), and a part-time Adjunct Professor at Syracuse University.

Bergman is an avid skier and also enjoys running, swimming, cycling, and hiking. Her real moments of brightness derive from her role as a wife to her husband, Neal, and a proud mother of their three wonderful daughters, Rebecca, Dori and Allie.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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