The Sopranos

A television drama series; David Chase, creator; HBO

The Sopranos

Created by David Chase, The Sopranos premiered on HBO in January 1999 and concluded in June 2007. Revolving around the family of New Jersey-based Italian-American mobster Tony Soprano (James Gandolfini), the drama series portrays the difficulties he faces as he tries to balance the conflicting requirements of his home life and his business. The show features Tony’s family members, colleagues and rivals in prominent roles and story arcs, most notably his wife, Carmela (Edie Falco), psychiatrist, Jennifer Melfi (Lorraine Bracco), and protégé, Christopher Moltisanti (Michael Imperioli), as well as others. The Sopranos’ controversial final episode is still being debated today, nearly ten years later.

The Sopranos was much-discussed and dissected by fans and critics alike from start to finish. After its HBO run, the series went into syndication and has been broadcast in the U.S. and all over the world. The Sopranos raised the bar for cable and network TV, paving the way for many of today’s award-winning series.

The Sopranos is regarded as one of the greatest television series of all time and won a multitude of awards, including Peabody Awards for its first two seasons, 21 Primetime Emmy Awards and five Golden Globe Awards. It was nominated for the outstanding drama series Emmy throughout its entire run, and in 2004 became the first cable series to win that honor. In 2013, the Writers Guild of America named The Sopranos the best-written TV series of all time, while TV Guide ranked it the best television series of all time.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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