Frank Drendel

Chairman and CEO, CommScope, Inc., 2002 Cable Hall of Fame


I’ve got in my home a wooden pole, cut in a three-inch section, hanging in my room with a little plaque of the first legislation the cable industry ever got — the pole attachment bill. That broke the cable industry open.

Frank M. Drendel has served as chairman and chief executive officer of North Carolina-based CommScope, Inc. since 1997, following the company’s spin-off from General Instrument Corporation. Drendel served as president and chairman of CommScope, Inc. of North Carolina from 1986 to 1997 and chief executive officer of CommScope, Inc. of North Carolina since 1976.

Drendel served on the Board of Directors of General Instrument Corporation of Delaware, Inc. (a subsidiary of General Instrument Corporation), and its predecessors from 1987 to 1992 and was a director of General Instrument Corporation from 1992 until the company’s spin-off in 1997 and from 1997 until its merger with Motorola in 2000.

In addition to serving as a director on Nextel’s Board, Drendel is a member of the board of the National Cable Television Association (NCTA). An active member of several NCTA committees, Drendel has been a recipient of various NCTA awards including the Challenger Award, the Associates Award and the President’s Award.

In 1999, Drendel was presented with The Order of the Long Leaf Pine, the highest civilian award given by the state of North Carolina.

Drendel graduated in 1970 from Northern Illinois University with a B.S. in Marketing.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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