Jill Campbell

Executive Vice President and COO, Cox Communications

Jill Campbell


Jill Campbell is an optimistic champion of change and is always seeking ways to elevate talented leaders and her organization to exceed their own expectations and those of customers.

A Las Vegas native and daughter of a UNLV professor and psychologist, Campbell was accustomed to regular and very diverse dinner guests, something that shaped her broad view of the world and what it takes to build high performing teams.

After earning an undergraduate degree from UNLV, Campbell began her 35 year career at Cox as communications director for the company in Oklahoma, where she also earned an MBA from Oklahoma State University. She was soon encouraged by a mentor to enter an operational role and it was there that she started her path to become one of the highest ranked women in cable operations in the U.S. as executive vice president and chief operations officer.

Campbell’s teams have consistently led the industry in innovation and execution, including Gigabit Internet service, the launch of personal video recommendations and a pioneering investment in business telecom services.

Jill’s influence and commitments stretch far beyond Cox. She currently serves on the board of directors for Girl Talk, an organization focused on empowering young women to have self-confidence, support each other and believe that they can do anything. She has also worked with several other nonprofit organizations and cable industry groups. Through the years she has received many accolades including Multichannel News’ Wonder Women and WICT’s Women of the Year.

Jill shares her life outside work with husband George, daughter Lauryn and son-in-law Tim, son and college senior Colin, 12-year-old daughter Afton and three-year-old granddaughter Cora.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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