Matthew C. Blank

Chairman and CEO, Showtime Networks, Inc, 2009 Cable Hall of Fame


Matthew C. Blank, in a career spanning more than three decades, has made a significant and indelible mark on the cable television industry. Matt has been with SHOWTIME since 1988, assuming the position of Chairman and CEO in 1995. Before joining SHOWTIME, he worked for HBO where he began his cable career in 1976.

During Matt’s tenure at SHOWTIME, he has helped transform the network into one of the most successful cable channels in the industry. SHOWTIME’s current slate of critically-acclaimed series includes THE TUDORS, WEEDS, DEXTER, CALIFORNICATION, THE UNITED STATES OF TARA, TRACEY ULLMAN’S STATE OF THE UNION and, coming in June, NURSE JACKIE starring Edie Falco.

SHOWTIME has also made a name for itself in the sports world with SHOWTIME Championship Boxing, having staged some of the most memorable events ever. Recently, SHOWTIME became the first premium network to televise the highly popular sport of mixed martial arts, and has also teamed up with CBS to bring SHOWTIME viewers the acclaimed series, INSIDE THE NFL.

Active in numerous industry organizations, Matt serves on the Board of The Cable Center and the NCTA, and has received numerous awards, including three NCTA Vanguard Awards, CTAM’s Grand Tam Award, and Cable Positive’s Joel A. Berger Award. Most recently, Matt was inducted into Broadcasting and Cable Magazine’s 2008 Hall of Fame.

A strong believer in giving back to the community, Matt has been a Trustee of the Harlem Children’s Zone for 16 years. He also serves as a Trustee of the Museum of the Moving Image, and is a member of the Board of Directors of the Creative Coalition and PENCIL (Public Education Needs Civic Involvement in Learning).

Matt is a graduate of the University of Pennsylvania’s Wharton School of Business, and holds an M.B.A. from Baruch College. He resides in New York City with his wife, Susan McGuirk, and their children, Meredith and Gordon.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.


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