Joseph Collins

Director, former Chairman-CEO, Comcast Corporation, 2001 Cable Hall of Fame

collinsJoseph

We are a major cable operator, but equally as important, we have the content.  We have the broadest and best set of copyrights in the world, and with AOL we have the capability to bring up and operate a nationwide digital platform that we think is unique.

As a Harvard Business School graduate student, Joe Collins chose cable television as his thesis topic and joined American Television and Communications Corporation (ATC) as a marketing specialist after graduating in 1972.  

Before being named ATC’s chairman and CEO in June 1988, Collins had been president of Home Box Office, the wholly owned programming subsidiary of Time Warner. When he was appointed to the HBO post in October 1984, Collins had been president of ATC and was responsible for cable systems operations, construction, engineering, programming and marketing. He had been named ATC president in March 1982. Collins joined ATC in June 1972 as marketing director of ATC’s Orlando cable system, gaining the distinction of being the first marketing specialist hired in an ATC system. A year later, he was named general manger of the company’s central Florida operations and in September 1974 transferred to corporate headquarters in Denver as division manager. He was promoted to vice president, eastern operations, in 1976, became executive vice president in 1980, and assumed the title of senior executive vice president in 1981. Collins was named chairman of Time Warner Cable in September 1989.

Not one to seek the limelight, Collins’ voice is often not heard by the general public, but he’s nearly always consulted when the cable industry unites on regulatory, political and legislative strategies. A past chairman of the NCTA board of directors and a current board member, he helped craft the low-key approach NCTA adopted on the Telecom Act. Collins has also taken a leading role in promoting the High-Speed Education Access initiative that has won high praise from educators and local communities for its efforts to wire every school and library with cable’s high-speed Internet service.

Collins is past chairman of the board of directors of the National Cable & Telecommunications Association (NCTA) and the current co-chairman of their Public Affairs Committee. Collins received a degree in International Relations from Brown University in 1966, and an MBA from the Harvard Graduate School of Business Administration in 1972.

Before entering Harvard, he had spent four years as a naval officer. A native of Troy, New York, he was born July 27, 1944. Collins, his wife Maura, and their four children  now live in Darien, Connecticut.

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Gibbs Jones

C5 Emeritus
Owner (Spartanburg)

ARCpoint Labs

Gibbs is a customer experience executive with over 25 years of customer experience leadership and expertise in the design, optimization and implementation of customer contact operations. Gibbs has combined skill in the human and technology side of customer contact operations, including the procurement and installation of ACD equipment, workforce management and CRM systems. He has directed the start-up of multiple customer contact operations, with industry expertise in consumer electronics, communications, retail, manufacturing, financial services, banking, and direct sales.

Gibbs has over ten years experience in the Cable Industry. Most recently Gibbs was the Senior Vice President of Customer Experience for Suddenlink Communications. Gibbs worked with Suddenlink’s six regional senior vice presidents and the managers of its customer-contact call centers in Arizona, Missouri, North Carolina, Texas and West Virginia to measure and improve Customer Satisfaction through transactional and relationship Net Promoter Programs and JD Power Research Studies.

Gibbs was also responsible for the company’s social media strategy where he made sure Suddenlink was active in the major social networking channels and found new ways to improve customer loyalty in this space.

Currently Gibbs owns two ARCpoint Labs locations. ARCpoint is a leader in the B to C and B to B drug and alcohol testing industry. Additionally, Gibbs has a consulting practice that helps companies improve their customer experience.

Gibbs is a Certified Net Promoter® Associate and has been a speaker at various conferences and is frequently called upon to discuss considerations related to measuring and improving the customer experience, exceptional contact center management, and optimizing the employee experience.

 

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